2021 THE LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY INSTALLED : REVIT

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License Error: The License Manager is Not Functioning or is Improperly Installed (FLEXnet Error) (Opening AutoCAD or F/X CAD)


You received an error message similar to the following when attempting to launch AutoCAD or F/X CAD:

License Error: The License manager is not functioning or is improperly installed. AutoCAD will shut down now.

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If you"re running F/X CAD 2021, the error might read similar to the following:

License Error: The License manager is not functioning or is improperly installed. AutoCAD will shut down now.

ADLSDK_STATUS_AUTH_PENDING

20:Generic license checkout error


Cause & Solution

Your cause and solution will depend on your version of CAD:

F/X CAD 2021

If you saw this error and you"re using F/X CAD 2021, it"s happening because CAD is repeatedly attempting to load the license terms acceptance dialog on launch but is unable to do so because the agreement has not been accepted. To resolve this issue with F/X CAD 2021:

1. Close CAD.


2. Open the folder C:\ProgramData\Flexnet on your computer.

You"ll need to have hidden files and folders visible to navigate to this folder.

3. Delete all files within that folder.

4. Restart CAD.



You should now be able to open AutoCAD or F/X CAD without seeing the error.

AutoCAD or F/X CAD 2020 or older


Are you running AutoCAD or F/X CAD 2020 or older, and did you see the error after clicking something other than Run, Activate, or Repair in the Autodesk Licensing screen, pictured to the right? If so, you can resolve the issue by clicking Run, Activate, or Repair if your license is damaged.

The button on the right side of the dialog box may read Activate or Repair, depending on your license condition.


Still getting the error? The cause of, and solution to, the error will depend on your year version of AutoCAD or F/X CAD.


Cause

This error can occur because:

The file C:\ProgramData\Autodesk\AdskLicensingService\AdskLicensingService.sds has become corrupted, orA third-party Web browser protection application may be blocking the activation screen.

Solution

Complete each of the following steps one at a time, attempting to open your CAD platform after each one. If any of these steps do not apply, skip to the next one.

Step 1: Update Autodesk Licensing Service

1A. Download the Autodesk Licensing Service - 9.0.3.46 - April 2019 Hotfix from this page.

1B. Double-click the downloaded hotfix to install it. Then restart your computer and attempt to open AutoCAD or F/X CAD 2020 again.

Still getting the error? Move on to the next step.

Step 2: Address issues with LogMeIn (only if you have LogMeIn installed)

2A: Disable the LogMeIn display adapter


If you have LogMeIn installed, open your Start menu and type Device in the search box.

Select the Device Manager option from the top of the menu.


Double-click Display adapters to expand that section.

If you see an adapter related to LogMeIn here, right-click it and disable it.


Open AutoCAD or F/X CAD 2020.

Still getting the error? Move on to the next step.

2B: Shut down any processes related to LogMeIn


Open your Start menu and type Task into the search box.

Select the Task Manager option from the menu.


Select any processes related to LogMeIn within the Task Manager, and click End task.


Open AutoCAD or F/X CAD 2020.

Still getting the error? Move on to the next step.

Step 3: Check whether the Autodesk Desktop Licensing Service is running


3A. Press the Windows + R keys (Windows keyboard) or Command + R keys (Mac keyboard) to open the Run dialog box.

Type services.msc in the text field, and click OK.


3B. Locate the Autodesk Desktop Licensing Service entry in the Services dialog box, and check whether it"s listed as Running in the Status column.

If you don"t see Running in this column, right-click the Autodesk Desktop Licensing Service entry and select Properties from the menu that opens.

If this service is already listed as Running, move on to Step 4.


3C. In the Properties dialog box, open the Startup type menu and select the Automatic (Delayed Start) option.

Then click OK.


3D. If the Autodesk Desktop Licensing Service service is still not running, select it and click Start the service.


3E. If the service starts successfully, open AutoCAD or F/X CAD 2020.

Still getting the error? Move on to Step 4.


Did the Autodesk Desktop Licensing Service fail to start? Here"s what to do:

Go to the folder C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing.

Right-click the file uninstall.exe, then select Run as administrator from the menu that oopens.


Now navigate to the folder C:\ProgramData\Autodesk\AdskLicensingService.

Move the files in that location to a different folder, such as a temporary folder you"ve created on your desktop.

To view this folder, you"ll need to verify that your hidden files and folders are visible.


Restart your computer.

Disable the following items temporarily:

User Account Control in WindowsAny antivirus software

Your IT administrator may need to assist with this step.

Navigate to the Autodesk 2020 product install folder, then open \x86\AdskLicensing.

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F/X CAD 2020 users: This path will be C:\Users\\Appdata\Local\Temp\fxcad2020.64\x86\AdskLicensing. You"ll need to have your hidden files and folders visible to navigate to this folder.

AutoCAD 2020 users: This path will be C:\Autodesk\AutoCAD_2020_English_win_64bit_dlm\x86\AdskLicensing.


Right-click the file AdskLicensing-installer.exe, and select Run as administrator from the menu that opens.

Allow a few minutes for the installation to complete.

Install the most recent updates for Autodesk Licensing Service from either:

The Autodesk Desktop App, orFrom the Product Updates section of your Autodesk account portal


Open your Start menu, and type CMD in the search box.

Right-click the Command Prompt option in the menu. Then select Run as administrator.


Copy and paste the following text at the command prompt:

cd C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\

AdskLicensingInstHelper register -pk 001L1 -pv 2020.0.0.F -cf C:\Autodesk\AutoCAD_2020_English_win_64bit_dlm\Setup\AutoCADConfig.Pit -el US

Then press Enter.

The command listed above applies specifically to AutoCAD or F/X CAD 2020.

Open AutoCAD or F/X CAD again, and sign in if prompted.

Still getting the error? Move on to the next step.

Close


Step 4. Verify that the Common AppData string value key exists and has the correct value in the system registry


4A. Press the Windows + R keys (Windows keyboard) or Command + R keys (Mac keyboard) keys to open the Run dialog box.

Type CMD in the text field, and click OK.


4B. Type set ProgramData at the command prompt and press Enter. Take note of the value – for example, C:\ProgramData.


4C. Press the Windows + R keys (Windows keyboard) or Command + R keys (Mac keyboard) keys to open the Run dialog box again.

Type regedit in the text field, and click OK.


4D. Check whether the key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Shell Folders\Common AppData exists. (You can expand each key to check its contents by clicking the down-facing arrow to the left of its folder entry in the left pane.)

If this key does not exist, add the Common AppData string value key with the value from Step 6B above – for example, C:\ProgramData.

You may need your IT administrator"s help with this step.

4E. Check whether the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Shell Folders\Common AppData exists. Note: This key has a similar, but not identical, path to the key listed above.

If you don"t see this key, add the Common AppData string value key with the value from Step 6B above – for example, C:\ProgramData – to this location as well.

You may also need your IT Administrator"s help with this step.

4F. Restart your computer, then open AutoCAD or F/X CAD.

Still getting an error? Move on to the next step.

Step 5: Uninstall Autodesk 2020 software (only if the Install Now method was used to install AutoCAD)

This step does not apply to F/X CAD users.

5A. If the Install Now method was used to install AutoCAD on your computer, uninstall all Autodesk 2020 products from your computer.

5B. Download the complete software installer from Autodesk accounts portal using the Browser Download method.

5C. Install AutoCAD using the Autodesk-recommended installation method.

5D. Open AutoCAD or F/X CAD.

Still getting an error? Move on to the next step.

Step 6: Temporarily disable third-party Web browser protection

6A. If you have a third-party Web browser protection application such as K9 Web Protection installed, disable or uninstall it temporarily.

You may need your IT Administrator"s help with this step.

6B. Restart your computer, then open F/X CAD or AutoCAD.

Still getting an error? At this point, your IT administrator may need to diagnose a deeper issue with your computer.

For further information, see the official Autodesk solution for this error.

Close


Cause

This error can have several possible causes, including:

Skipping a step while activating F/X CADA problem with the FLEXnet Licensing ServiceA corrupt LGS.data file

For more information, see the Autodesk article on this error message.

Solution

F/X CAD users: Have you purchased F/X CAD? Follow our steps to license (activate) F/X CAD, making sure to enter your Product Key and Serial Number. Activating will often resolve this issue. If you"re certain that you"ve activated your installation successfully and you"re still getting the error, complete the steps below.

1. Close CAD (if it"s still open).


5. Double-click the downloaded file (it will be named LGS.data-2017, LGS.data-2018, or LGS.data-2019, depending on your version).

6. The file will unzip and create a folder. Copy that folder into the following folder on your computer: C:\ProgramData\Autodesk\CLM\LGS\

7. Open AutoCAD or F/X CAD. If you don"t see the error, you"ve resolved the issue.

Still getting the error? Move on to the next step.

8. Follow our steps to uninstall and reinstall your version of F/X CAD or AutoCAD.

9. Start AutoCAD or F/X CAD. If you don"t an error message, you"ve solved the problem.

Still seeing the error? At this point, your office IT administrator will most likely need to diagnose the issue and possibly reinstall Windows on your computer.